Introduction Last updated: September 16, 2022

This Site is Copyright © 2018 - 2024. Velstack. All rights reserved.

Welcome:

The following Web Site Terms of Use govern all Velstack web pages (“any action you take on any page”). By accessing, visiting, or otherwise using the Site, you agree to be bound by this Policy.

Your Use of Our Site

Velstack is committed to providing a safe and positive experience to all users on our Site. To help us do that, we need you to follow a few basic rules when you’re here. When using our Site, you must comply with all applicable laws, including laws regarding the transmission of technical data.

You also agree not to:
  • Velstack will not tolerate Display, send, receive, or store obscene or inappropriate content.
  • Threaten, harass, stalk, defame, or defraud any person or entity.
  • Violate copyright, trademark, or other intellectual property laws.
  • Attack, abuse, interfere with, intercept, disrupt, or exploit any users, systems, or services, regardless of how accomplished and notwithstanding anything to the contrary in these Terms, including but not limited to Denial of Service (DoS), monitoring, crawling, spamming, using bots or scripts, or distributing malware (such as viruses, Trojan horses, worms, spyware, or adware).
  • Disable, disrupt, circumvent, interfere with, or otherwise violate the security of the Site.
  • Send deceptive or false source-identifying information, including “spoofing” or “phishing.”
  • Attempt to collect, store, or publish personally identifiable information (a) without the owner’s knowledge and consent.

Note

If you violate these Terms, your access to the Site may be terminated immediately and without notice. In other words, just be respectful and use the Site for its intended purpose.

Our Content

Our Site contains content owned, operated, or controlled by Velstack that is protected by copyright, or other proprietary rights. Velstack grants you a limited, revocable, right to view the Site Content solely for your internal use of the Site. Additionally, certain Site Content may include, but is not limited to, icons, photographs, technology overviews, and implementation guides. These materials may be used under limited circumstances in strict accordance with our Copyright Use Policies and Guidelines, including our Web Use Guidelines.

Avoid

The logos, and service marks, photos displayed on our Site are the property of Velstack or other third parties, you are not permitted to use these marks without the prior written consent of Velstack or the third party that owns the mark. trademarks at:

User Accounts and Profiles

In order to access certain services or features of our Site, you may be required to create an account, profile. We may also offer access to certain services and features of the Site to you for a fee. In those situations, or when using other Velstack services as part of the Site, additional Velstack terms or requirements may apply and those additional terms become part of your agreement with us. In the event of any conflict between such additional terms and these Terms, the additional terms control.

Warning

If any portion of the Site requires you to open an account or create a user profile, the information you provide must be truthful and accurate. User accounts, emails and passwords are associated with one individual only and you agree that you will never allow access by another person or entity at any time. You must notify Velstack immediately of any unauthorized use of your account or of any other breach in security that you are aware of.



We may, in our sole discretion, (i) reject or remove anything you share, (ii) restrict, suspend, or terminate your access to any or all of the Site, or (iii) cease to provide and maintain the Site, at any time, for any or no reason, with or without prior notice, and without liability. Upon doing so, we may retain or delete any information or content that you provided.

Danger

Providing false information such as email address and phone number during registration means no access to your account because you will need to authenticate Email and Phone Number before you can access your account. Your Velstack account will automatically will be deleted if you fail to verify it after 48 hours of registration.

Follow the pattern carefully before SigningUp onVelstack

[

  {
    "email_address" =>'required' | eg. 'sammyfort@velstack.com',
    "validation_rule": 'email|unique',
    "interpretation": {"email": 'required, must follow email pattern, must be unique in our database', "sensitive": true}

    "phone_number"=> 'required',
    "validation_rule": ['regex:/^[-0-9\+]+$/|unique|min:10|max:10'],
    "interpretation": {"phone_number": 'required, must be a number not more or less than 10, must be unique in our database'", "sensitive": true}
  }
]


Errors

In order to grow our community and protect users from spam, we have taken keen steps to restrict some actions on Velstack. Users who default these terms may be subject to face these errors. Below are the explanation to these errors.

Error 400

"No communication with api.velstack.com Please check your internet and try again". When you see this error trying to login to your Velstack account don't worry at all. This happens when your request could not bring any result from our APIs. It usually happens because because of poor internet connection. Just relax and try again.

Error 401

"Access denied for 'yourEmail' ". After registering on Velstack, we send a verification email to verify your account. Failure to verify the account may throw this error when you try to login with the same email. OR Velstack upon receiving a suspicious activity on your account may terminate your access to the Velstack website, also resulting in this error. If you believe you have verified your account and you still receive this, kindly contact our support team.

Error 406

"Invalid verification link". If you are getting this error, It's either
1. The verification link you followed has expired or
2. Has already been used to verify your account
3. The link parameters does not exist on our servers at all.
Kindly cehck your mail inbox and use the recent email that was sent to your account from Velstack.







Warning

You cannot post, modify, distribute, or reproduce in any way copyrighted or other proprietary materials without obtaining the prior written consent of the copyright owner of such materials. We may terminate an account and/or deny access to any user who is alleged to have infringed the copyright or proprietary rights of another.

Our Designated Agent for claims of copyright infringement is:
To:Velstack Ghana Address:BY-0000-3999 Name: Michael Kyeremeh Email: mk@velstack.com

Action

If the disputed materials were posted by a third party identifiable through reasonable efforts, we will try to provide notice to the third party of the charge. If the third party responds, we will provide you with a copy so that you may take any other steps you may consider appropriate.

User Content

We do not claim any ownership rights in any text, files, images, photos, video, sounds, software, works of authorship, or other materials that you upload or otherwise provide to our Site (collectively, “User Content”). You may intend for some of your User Content to be generally available as Software Content on our Site.

In those cases, in addition to the permissions that you grant above, you must also specify to Velstack the right that provides other users with sufficient rights to use your work as intended, such as an open source or Creative works.

Warning

You cannot post, modify, distribute, or reproduce in any way copyrighted or other proprietary materials without obtaining the prior written consent of the copyright owner of such materials. We may terminate an account and/or deny access to any user who is alleged to have infringed the copyright or proprietary rights of another.



All User Content is considered confidential and private. If you provide us with any feedback or ideas, you authorize Velstack to use your feedback for any purpose, without any restriction or limitation. If you believe that your copyright or other rights have been infringed, please provide our Designated Agent written notice with the following information:

  • Your address, telephone number, and email address
  • A description of the copyrighted work or other work that you claim has been infringed
  • A description of where the material that you claim is infringing is located on our sites, networks or other repositories
  • A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Our Designated Agent for claims of copyright infringement is:
To:Velstack Ghana Address:BY-0000-3999 Name: Michael Kyeremeh Email: mk@velstack.com

Action

If the disputed materials were posted by a third party identifiable through reasonable efforts, we will try to provide notice to the third party of the charge. If the third party responds, we will provide you with a copy so that you may take any other steps you may consider appropriate.

Privacy Policy

Velstack’s Online Privacy Statement, including our Terms and Conditions, describes how we will protect your privacy and handle your personal information when using our Site. By using the Site, you agree that Velstack can use such information in accordance with this policy. We reserve the right to change this policy at any given time, we advice you visit this page periodically for update.



What User Data we collect:
  • Your contact information.
  • Your IP Address.
  • Data profile regarding your online behaviour on our website.
  • Other Information depending the on the specific task you want to perform on this site.
Why we collect your Data
  • To improve our services and user experience on our website.
  • Data profile regarding your online behaviour on our website.
  • To send you promotional emails containing the information we think you will find interesting.
  • Respond to your questions or requests.
  • Any other purpose that we disclose to you in the course of providing Velstack services to you.

About Terms and Conditions

We reserve the right to change these Terms from time to time at our sole discretion. Please check this page periodically for any updates.

Info

If any provision of these Terms is found to be invalid or unenforceable, that provision will be struck and the remaining provisions will remain in full effect. If you or others violate these Terms and we take no immediate action, this in no way limits or waives our rights, such as our right to take action in the future or in similar situations..

Payments

You may only process payments when you want to pay for a project on our website. We will only process transactions that have been authorised by the applicable Card Network or card issuer..

Funds Handling

You authorise and instruct Velstack to hold, receive, and disburse funds on your behalf when such funds from your card or Mobile transactions settle from the Card/Mobile Networks. By accepting this Agreement, you further authorise Velstack on how your card or Mobile transaction settlement funds should be disbursed as Payouts and the timing of such Payouts.

Chargebacks

A Chargeback usually happens when a customer files directly with or disputes through his or her credit or Mobile money issuer a payment on their bill. It may result in the reversal of a transaction. You may be assessed Chargebacks for
(i) customer disputes;
(ii) unauthorised or improperly authorised transactions;
(iii) transactions that do not comply with Card Network Rules or the terms of this Agreement or are allegedly unlawful or suspicious; or
(iv) any reversals for any reason by the Card Network, our processor, or the acquiring or issuing banks.

Note

Where a Chargeback occurs, you are immediately liable for all claims, expenses, fines and liability we incur arising out of that Chargeback and agree that we may recover these amounts by debiting your Bank Account. Where these amounts are not recoverable through your Bank Account, you agree to pay all such amounts through any other means.

Payments accepted

Velstack process the following payments. Visa, Mastercard, MTN Mobile Money, Vodafone Cash, AirtelTigo Cash

Promise

Velstack is committed to managing your payment methods in line with global industry best practices. You can read our Privacy Policy to understand how we use your information and the steps we take to protect your information.

Velstack uses a secure payment Gateway. Whenever you are making payment on our website, we want you to feel confident and secure in your choice. We are providing you with a guarantee that ensures that you are protected every time you spend on Velstack. We guarantee that you will be protected if the service you paid for didn’t fulfill your needs or doesn’t match what was listed.

Refund

You will always be eligible to receive a full refund of your purchase, provided that your payment was unintentionally made by you or a third party covered by our Payment Protection Promise.

Affiliate program

Velstack affiliate program helps clients and users earns a commission for marketing our services to either an Individual, Business or a company. The affiliate simply have to share their affiliates code with other customers who want to pay for a service on Velstack for their project to begin. The affiliate whose code has been used for an order will be giving a commission of the amount of service the code was used in in ordering .

Using Code

Warning

Be careful when entering an affiliate code on order page. This action is irreversible. Velstack cannot do anything about it.

Notice

Entering the wrong code may
(i) Credit the another user instead of the one who referred you.
(ii) not credit any user at all if wrong code is entered.
Our affiliate codes always begin with "VS" and other eight unique digits for every user.


This unique affiliate Code is automatically given to every user upon registration on Velstack.

Affiliate Payment

You can withdraw your affiliates amount anytime on Velstack by navigating to your dashboard\settings\payments\withdraw Once we receive a request for withdrawal, all the amount in your account will automatically be sent your Mobile Number on your account instantly or withing 12 hours.

Important Notice

No further enquires will be made before sending payment, you are to ensure that the Mobile Number you provide on your account is correct and valid, and registered with Mobile Money (Vodafone, MTN, AirtelTigo).

Faqs

Section intro goes here. You can list all your FAQs using the format below.

Questions(FAQ Category)

I’ve never had a website, where do I start?

If you have ever dreamt of owning a website and projecting your brand to the rest of the world, then trust me, you are at the right place now. Just Get in contact and let’s start working on your business.

Do you write content for my website

We require that you provide all of the text content for your website. You are the expert on your business, so it’s always best if it comes from you. If you need assistance, we have a copywriter on our team who can help clean up or write original content for you at an additional cost of $10 per hour